Terms of Service
Good work starts with clear expectations. These Terms of Service explain how People Puzzle works with individuals, companies and organisations, including bookings, payments, cancellations, confidentiality, external experts, materials and responsibilities.
Last updated: 01 June 2026
Welcome to People Puzzle.
These Terms of Service explain the general terms that apply when you use our website, contact us, book a call, register interest in a service, purchase a session or programme, or engage The People Puzzle Consulting LLC for advisory, audit, leadership, career, mentoring, coaching or consulting support.
For the purpose of these Terms of Service, “People Puzzle”, “we”, “us” or “our” refers to The People Puzzle Consulting LLC, based in the United Arab Emirates.
By using this website or engaging with our services, you agree to these Terms of Service. If you do not agree with these Terms, please do not use the website or services.
These Terms should be read together with our Privacy Policy.
1. About People Puzzle
People Puzzle provides independent HR audits, practical people advisory, leadership support, career guidance, mentoring, coaching-style support, workshops and related consulting services.
Our services may be provided to individuals, companies, organisations, leaders, HR professionals, managers, teams or programme participants.
The specific scope, format, fees, deliverables and timelines of any paid service will be confirmed separately through a proposal, service description, booking confirmation, statement of work, engagement letter, service agreement, invoice or other written agreement.
2. Website use
The content on this website is provided for general information only.
You may use this website for lawful purposes and in a way that does not damage, disrupt or misuse the website, its content, its systems or its availability.
You must not:
copy, reproduce or republish website content without permission
use the website for unlawful, fraudulent or harmful purposes
attempt to interfere with the website’s security or functionality
submit false, misleading, offensive or inappropriate information
use the website to send spam, malware or unauthorised promotional material
misrepresent your identity, organisation or authority to act on behalf of another person or company
We may update, suspend or withdraw any part of the website at any time without notice.
3. Informational nature of website content
The information on this website is provided for general guidance only. It is not a substitute for tailored advice based on your specific circumstances.
Website content does not create a client, advisory, coaching, consulting or professional relationship between you and People Puzzle.
A professional relationship is created only when People Puzzle agrees in writing to provide a specific service to you or your organisation.
4. Service scope and separate agreements
People Puzzle may provide services under a separate proposal, service description, booking confirmation, statement of work, engagement letter, service agreement or other written agreement.
The specific scope, deliverables, fees, timelines, responsibilities, assumptions, exclusions and any special terms will be set out in the applicable written agreement or service confirmation.
If there is any conflict between these Terms of Service and a signed agreement between People Puzzle and the client, the signed agreement will prevail, unless expressly stated otherwise.
People Puzzle is only responsible for delivering the services within the agreed scope. Any work outside the agreed scope may require a separate agreement, revised timeline or additional fee.
5. Services for individuals
Services for individuals may include career guidance, leadership support, mentoring, coaching-style conversations, CV or LinkedIn review, interview preparation, career transition support, sounding board sessions or participation in a mentorship circle, workshop or programme.
These services are designed to provide structure, reflection, practical guidance and support. They do not guarantee a specific result, job offer, promotion, salary increase, business outcome or career decision.
Individuals remain responsible for their own decisions, applications, communications, professional conduct and next steps.
6. Services for companies and organisations
Services for companies and organisations may include HR audits, people advisory, policy or framework review, HR foundations, leadership support, manager guidance, workshops, project-based support, external perspective or other agreed consulting work.
People Puzzle provides independent advisory and practical support based on the information made available by the client.
Unless expressly agreed in writing, People Puzzle does not:
act as the client’s employer, HR department or legal representative
make employment decisions on behalf of the client
conduct formal investigations
handle disciplinary or grievance cases as the decision-maker
provide recruitment services
provide legal, tax, financial, medical or regulated professional advice
guarantee compliance outcomes, employee relations outcomes or business results
The client remains responsible for decisions, implementation, internal communication, legal compliance and the management of its employees, managers and stakeholders.
7. Booking, registration and acceptance
A booking, registration or service request is confirmed only when accepted by People Puzzle.
Depending on the service, confirmation may require:
completion of a booking or enquiry form
written confirmation by email
acceptance of a proposal or service scope
signature of an agreement
payment of a deposit or full fee
confirmation of participant names, dates or service details
People Puzzle may decline or discontinue a service request where the matter is outside our scope, presents a conflict of interest, requires regulated advice, involves inappropriate conduct, or cannot be supported professionally.
8. Fees, invoices and payment
Fees will be stated in the relevant proposal, booking confirmation, invoice, service page or written agreement.
Unless otherwise stated, fees are quoted in UAE dirhams and may be exclusive of applicable taxes, bank charges, payment platform fees or third-party costs.
Payment terms will be confirmed in the relevant invoice, proposal, booking confirmation or agreement.
People Puzzle may require payment in advance, staged payments, a deposit or payment before access is granted to a session, programme, workshop, materials or service.
Where payment is not received by the due date, People Puzzle may pause or delay service delivery until payment is received.
9. Cancellation, rescheduling and no-shows
Cancellation and rescheduling terms may vary depending on the type of service, format, duration and agreement in place.
Unless otherwise stated in a specific agreement or service confirmation, the following general terms apply:
Individual sessions
Individual sessions may be rescheduled once without charge if notice is provided at least 24 hours before the scheduled start time.
Cancellations or rescheduling requests made less than 24 hours before the scheduled start time may be charged in full.
If a client does not attend a scheduled session without prior notice, the session may be treated as completed and non-refundable.
Workshops, group sessions and mentorship programmes
For workshops, group sessions, mentorship circles or programmes, cancellation and refund terms will be set out in the relevant service description, registration page or agreement.
Where a participant cancels after materials, access links, preparation work or programme access have been provided, refunds may not be available.
Substitutions or transfers to another participant or future session may be accepted at People Puzzle’s discretion, where appropriate and requested in advance.
Company or project-based work
For company engagements, HR audits, advisory projects, workshops or other project-based work, cancellation, postponement and delay terms will be set out in the relevant proposal, statement of work or agreement.
Where work has already started, the client may be charged for work completed, preparation time, committed resources, external costs, subcontracted work and any non-cancellable expenses.
If a client delay, lack of information, lack of access, repeated postponement or change in direction affects delivery, People Puzzle may revise the timeline, scope or fees.
Cancellation by People Puzzle
If People Puzzle needs to cancel or reschedule a session, workshop or service, we will offer a reasonable alternative date, transfer or refund for the affected service, depending on the circumstances.
People Puzzle will not be responsible for indirect costs linked to cancellation or rescheduling, such as travel, accommodation, lost time, lost opportunity or internal business disruption.
10. Client responsibilities
Clients and participants are responsible for:
providing accurate, complete and timely information
ensuring they have authority to share relevant information
attending sessions or meetings on time
preparing for sessions where preparation is requested
reviewing documents, drafts, recommendations or outputs in a timely manner
making their own decisions based on the advice, guidance or materials provided
seeking specialist advice where required
treating People Puzzle, other participants and any external experts with professionalism and respect
For company engagements, the client is also responsible for ensuring that internal stakeholders are available, relevant documents are provided, and any required approvals or decisions are obtained within the agreed timeline.
11. Confidentiality
People Puzzle treats client and participant information with care and confidentiality.
We will not intentionally disclose confidential information shared with us except where:
disclosure is required to deliver the agreed service
the client has authorised the disclosure
disclosure is required by law, regulation or public authority
disclosure is necessary to protect rights, safety or legitimate interests
the information is already public or independently known
disclosure is made to professional advisers, subcontractors or external experts under appropriate confidentiality expectations
Clients and participants must also respect the confidentiality of information shared by People Puzzle, other participants, organisations or individuals during sessions, workshops, mentorship circles or group programmes.
Group settings are built on trust. Participants must not share personal, professional or organisational information disclosed by others without permission.
12. External experts and subcontractors
People Puzzle may recommend or involve external specialists, such as legal, tax, financial, technical, payroll, compliance or other subject-matter experts, where a matter falls outside People Puzzle’s professional scope or requires specialist input.
Where an external expert is recommended and engaged directly by the client, that expert’s services, fees, advice and responsibilities remain separate from People Puzzle.
Where an external expert or subcontractor is appointed by People Puzzle as part of an agreed assignment, People Puzzle will remain responsible for managing the subcontracted work within the agreed scope, unless otherwise stated in writing.
People Puzzle does not accept responsibility for advice, services, delays, fees or outcomes provided by external experts engaged directly by the client.
13. Use of AI tools
People Puzzle may use artificial intelligence tools in certain situations to support research, drafting, structuring, analysis, summarisation, administration, idea generation or preparation of materials.
AI tools are used to support professional judgement, not replace it.
Where AI tools are used, People Puzzle aims to apply appropriate safeguards, including limiting personal or confidential information shared with AI tools, anonymising information where practical, and reviewing AI-assisted outputs before using them in client-facing work.
Clients and participants should not submit confidential employee records, medical information, legal case details, disciplinary files, investigation materials or sensitive personal data through open website forms or unsecured channels.
People Puzzle does not guarantee that AI-generated or AI-assisted outputs will be error-free, complete or suitable for every purpose. Any output provided to clients remains subject to the agreed scope of services and professional review by People Puzzle.
14. Materials, frameworks and intellectual property
Unless otherwise agreed in writing, all materials, frameworks, methods, tools, templates, documents, slides, guides, website content, service names, programme content and other intellectual property created or provided by People Puzzle remain the property of People Puzzle.
Clients and participants are granted a limited, non-exclusive, non-transferable licence to use materials provided by People Puzzle for their own personal, internal professional or internal organisational use, depending on the service purchased.
You must not, without prior written permission:
copy, reproduce or distribute People Puzzle materials
sell, rent, license or commercially exploit People Puzzle materials
share paid materials with unauthorised individuals
publish People Puzzle materials online
adapt People Puzzle frameworks or tools for commercial use
record sessions, workshops or programmes
use People Puzzle materials to create competing services, training or products
Where client-specific materials are developed as part of an agreed engagement, ownership and usage rights may be set out in the relevant proposal or agreement.
15. Client materials and information
Clients retain ownership of information, documents, data and materials they provide to People Puzzle.
By sharing information with People Puzzle, the client confirms that they have the right to share it and that People Puzzle may use it as necessary to provide the agreed services.
Clients are responsible for ensuring that personal data, employee information, company records and confidential materials are shared lawfully and appropriately.
People Puzzle may retain copies of relevant materials, notes and outputs where necessary for record-keeping, legal, accounting, quality, dispute management or legitimate business purposes, in line with our Privacy Policy.
16. Testimonials and feedback
People Puzzle may request feedback, testimonials or recommendations from clients or participants.
We will not publish a named testimonial, logo, case study or identifiable client reference without permission.
Anonymised or general feedback may be used for service improvement, internal reflection or marketing, provided it does not identify the client, participant or organisation.
Where a founding rate, pilot rate or preferential fee is offered in exchange for feedback, testimonial input or participation in a review process, this will be agreed separately.
17. Outcomes and no guarantees
People Puzzle aims to provide thoughtful, practical and high-quality support. However, we do not guarantee specific outcomes.
This includes, but is not limited to:
job offers
promotions
salary increases
employee relations outcomes
audit results
business performance improvements
legal or regulatory outcomes
leadership effectiveness results
stakeholder alignment
implementation success
Clients and participants remain responsible for their own decisions, actions, communications, implementation and results.
18. Professional boundaries and specialist advice
People Puzzle provides HR advisory, people strategy, leadership, career, mentoring, coaching-style and consulting support.
Unless expressly agreed in writing, People Puzzle does not provide legal, tax, financial, medical, psychological, therapeutic, recruitment, immigration or other regulated professional advice.
Where a matter requires specialist input, People Puzzle may recommend that you seek advice from an appropriately qualified professional.
Any decision to act on guidance, recommendations, materials or discussions remains the responsibility of the client or participant.
19. Third-party platforms and links
Our website and services may use or link to third-party platforms, including booking tools, video conferencing platforms, email providers, payment providers, cloud storage, forms, analytics tools, AI tools, social media platforms or external resources.
People Puzzle is not responsible for the availability, security, content, privacy practices, technical issues, changes, fees or terms of third-party platforms.
Use of third-party platforms may be subject to their own terms and privacy policies.
20. Website links and external references
You may link to the People Puzzle website provided the link is fair, lawful and does not suggest false endorsement, partnership, sponsorship or approval.
We may request that you remove a link to our website if we consider it misleading, inappropriate or harmful.
No use of the People Puzzle name, logo, brand assets, artwork or materials is allowed in a way that suggests endorsement, partnership or commercial association without prior written permission.
21. Limitation of liability
To the maximum extent permitted by applicable law, People Puzzle will not be liable for indirect, incidental, consequential or special losses, including loss of profit, revenue, opportunity, goodwill, data, business interruption or reputational harm.
Where liability cannot be excluded, People Puzzle’s total liability will be limited to the amount paid by the client for the specific service giving rise to the claim, unless otherwise stated in a signed agreement or required by law.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation or any liability that cannot be excluded under applicable law.
22. Force majeure
People Puzzle will not be responsible for delay or failure to perform where this is caused by events outside our reasonable control.
This may include illness, accident, internet or technology failure, platform outage, power disruption, government action, travel disruption, natural events, conflict, emergency, labour disruption, supplier failure or other circumstances beyond reasonable control.
Where possible, People Puzzle will take reasonable steps to reschedule, adapt delivery or agree an alternative approach.
23. Data protection
Personal information is handled in accordance with our Privacy Policy.
By using the website, submitting information, booking a service or engaging People Puzzle, you acknowledge that your personal information may be collected and processed as described in the Privacy Policy.
24. Changes to these Terms
People Puzzle may update these Terms of Service from time to time to reflect changes in our services, website, legal requirements, tools or business practices.
The latest version will be available on this page, with the “Last updated” date shown at the top.
Where a signed agreement applies, changes to these website Terms will not automatically change the terms of that signed agreement unless agreed in writing.
25. Governing law and jurisdiction
These Terms of Service are governed by the laws of the United Arab Emirates and, where applicable, the laws of Dubai.
The courts of Dubai, United Arab Emirates shall have jurisdiction over disputes arising in connection with these Terms, unless otherwise agreed in writing.
26. Contact
If you have any questions about these Terms of Service, please contact:
The People Puzzle Consutling LLC
Email: frederique.bonnet@pplpuzzle.com
Website: www.pplpuzzle.com
Location: United Arab Emirates