Privacy Policy
Last updated: 01 June 2026
The People Puzzle Consulting LLC is the data controller responsible for the personal information collected through this website and in connection with our services, unless otherwise stated in a specific agreement.
You can visit our website without directly telling us who you are. However, if you submit a form, book a call, email us, request information, enter into an agreement with us, or engage with our services, we will collect the information needed to respond, manage the relationship and deliver the relevant service.
1. Information we may collect
We may collect personal information that you choose to provide to us, including:
your name
email address
phone number
company name
job title or professional role
country or general location
information shared through contact forms, enquiry forms or booking forms
information related to your organisation, career question, leadership context or HR support needs
information needed to prepare, sign or manage an agreement with you or your organisation
billing, invoicing or payment-related information, where applicable
any other information you voluntarily provide when contacting us or engaging with our services
We may also collect limited technical information when you use our website, such as:
browser type
device type
IP address
time zone
pages visited
date and time of visit
referral source, such as the website or search terms that led you to us
information about how you interact with the website
cookies or similar technologies, where applicable
This information is generally used to support website functionality, understand website performance, improve the visitor experience, and help identify potential misuse or security issues.
We do not intentionally collect sensitive personal information through the website. Please avoid sharing confidential employee data, medical information, legal case details, investigation files, disciplinary records or other sensitive information through open website forms.
If sensitive or confidential information is required for a specific assignment, it should be shared only through appropriate channels and subject to the agreed scope and terms of engagement.
2. How we collect information
We may collect information when you:
visit our website
submit a contact or enquiry form
book a fit call, consultation or meeting
register interest in a service, mentorship circle, workshop or program
email us directly
interact with us through LinkedIn or other professional channels
request a proposal, service scope or agreement
sign or manage an agreement with People Puzzle
engage People Puzzle for HR advisory, audit, leadership, career, coaching, mentoring or consulting support
Some information may also be collected through third-party tools used to support website functionality, bookings, analytics, email communication, client administration, invoicing or service delivery.
3. Why we use your information
We use personal information for legitimate business purposes, including to:
respond to your enquiry
schedule and manage calls or meetings
understand your needs and assess whether People Puzzle can support you
prepare proposals, service scopes, agreements, follow-up notes or related communication
provide HR advisory, audit, leadership support, career guidance, mentoring, coaching or related services
manage client relationships and service delivery
manage billing, invoicing, payment follow-up and business administration
maintain appropriate client, contractual, accounting and tax records
improve our website, services and user experience
send relevant updates where you have agreed to receive them or where appropriate under applicable law
comply with legal, regulatory, accounting, tax or administrative obligations
protect our legitimate business interests, including record-keeping, dispute management and service quality
We do not sell your personal information.
4. Agreements and client records
Where People Puzzle enters into an agreement with an individual, company or organisation, we may collect and process personal information necessary to prepare, review, sign, manage and deliver that agreement.
This may include names, job titles, business contact details, signature details, billing information, service requirements, meeting notes, correspondence, records of decisions, and information connected to the agreed work.
Where an agreement involves a company or organisation, we may process personal information relating to authorised representatives, employees, managers, participants or other individuals involved in the assignment, but only as necessary for the agreed purpose.
We use this information to manage the client relationship, deliver agreed services, maintain appropriate business records, meet legal, accounting and tax obligations, and protect legitimate business interests.
5. Legal basis for using your information
Depending on the context, we may process your personal information based on:
your consent, for example when you submit a form or request to be contacted
the need to respond to your enquiry or take steps before entering into a service arrangement
the need to prepare, manage or perform an agreement with you or your organisation
our legitimate business interest in managing enquiries, client relationships, website performance and service delivery
compliance with applicable legal, regulatory, accounting or tax obligations
You may withdraw your consent where processing is based on consent, subject to any legal, contractual or legitimate business reason that may still apply.
6. Use of AI tools
People Puzzle may use artificial intelligence tools in certain situations to support our work, improve efficiency, structure information, prepare draft materials, analyse themes, summarise non-sensitive content, support research or assist with administrative tasks.
Where AI tools are used, we aim to apply appropriate safeguards, including:
limiting the personal information shared with AI tools wherever possible
avoiding the use of confidential employee records, sensitive personal data, medical information, legal case details, investigation files or disciplinary records in open AI tools
anonymising or removing identifying details where practical
reviewing AI-assisted outputs before using them in client-facing work
ensuring that AI tools support, but do not replace, professional judgement and experience
People Puzzle remains responsible for the work we provide directly to clients, subject to the agreed scope of services and applicable terms of engagement.
We encourage clients not to submit sensitive or confidential information through website forms unless specifically requested and appropriate confidentiality arrangements are in place.
7. Third-party services and external experts
We may share limited personal information with trusted third parties where necessary to operate our business, manage enquiries, deliver services, support administration, or comply with legal obligations.
These may include:
website hosting providers
email and cloud storage providers
calendar or booking platforms
forms, CRM or client administration tools
analytics providers
payment or invoicing providers, where applicable
AI tools used to support research, drafting, structuring, analysis or administration
accountants, legal advisers or other professional advisers
external specialists or subject-matter experts, where their expertise is required to support a client assignment
public authorities, regulators or professional advisers where required by law or necessary to protect legitimate interests
Where we involve an external specialist or subject-matter expert in client work, we aim to share only the information needed for the relevant purpose. Where appropriate, this may be subject to client agreement, confidentiality obligations and the applicable service terms.
People Puzzle does not provide legal, tax, financial, medical or other regulated professional advice unless expressly stated in writing. Where a matter requires specialist input, we may suggest that you seek advice from an appropriately qualified external expert.
We may disclose information where required or permitted by law, including to respond to lawful requests from public authorities, protect our rights, investigate suspected misuse, enforce applicable terms, or protect the safety of individuals.
8. International data transfers
Some tools, platforms, service providers, AI tools or external experts used by People Puzzle may store or process data outside the United Arab Emirates.
Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place, depending on the nature of the information, the service provider and the applicable legal requirements.
This may include reviewing the privacy and security practices of relevant providers, limiting the information shared, using contractual protections where appropriate, and avoiding the transfer of sensitive or confidential information unless necessary for the agreed purpose.
9. How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to:
respond to enquiries
manage ongoing or past client relationships
provide agreed services
meet legal, accounting or tax requirements
resolve disputes or protect legitimate business interests
maintain appropriate business records
If your enquiry does not lead to an engagement, we may still keep basic contact and enquiry records for a reasonable period in case of follow-up, unless you ask us to delete them and we have no legal reason to retain them.
10. How we protect your information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
These measures may include secure systems, access controls, password protection, limited access to information, appropriate record-keeping, and the use of reputable technology providers.
However, no website, email system, AI tool or online transmission can be guaranteed to be fully secure. Please avoid submitting highly confidential or sensitive information through website forms or unsecured channels.
11. Your rights
Depending on applicable law and the circumstances, you may have rights in relation to your personal information, including the right to:
request access to the personal information we hold about you
ask for inaccurate or incomplete information to be corrected
request deletion of your personal information
object to or restrict certain types of processing
withdraw consent where processing is based on consent
request that we stop using your information for marketing communication
request transfer of your information where applicable
These rights may be subject to legal, contractual or legitimate business exceptions.
To make a request, please contact us using the details below.
12. Marketing communications
We may occasionally send updates, insights or service-related communication where you have opted in, requested information, or where we have a relevant professional relationship with you.
You can ask us to stop sending marketing or update emails at any time by contacting us or using any unsubscribe option included in the communication, where available.
13. Cookies and website analytics
Our website may use cookies or similar technologies to support website functionality, understand website performance, improve the visitor experience, and identify potential technical or security issues.
Cookies are small files stored on your device when you visit a website. Some cookies may be necessary for the website to function. Others may help us understand how visitors use the website, which pages are visited, how visitors arrive on the website, and how the website can be improved.
If we use analytics tools, advertising pixels or other non-essential cookies, we may provide a separate cookie notice or cookie banner where required.
You can usually manage or disable cookies through your browser settings.
14. Links to third-party websites
Our website may include links to third-party websites or platforms, such as booking tools, LinkedIn, email providers, payment platforms or external resources.
We are not responsible for the privacy practices, content or security of third-party websites. We encourage you to review their privacy policies before sharing personal information with them.
15. Confidentiality and service enquiries
People Puzzle works in areas that may involve sensitive organisational, leadership, career or HR-related discussions.
Initial website enquiries and fit call requests should be used to provide general context only. Please do not share confidential employee records, disciplinary matters, medical information, legal claims, investigation files or other sensitive data through the website.
Where a matter requires confidential handling, appropriate channels, responsibilities and terms can be agreed separately.
16. Children’s privacy
Our website and services are not intended for children or individuals under the age of 18.
We do not knowingly collect personal information from children through our website. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps.
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements, tools or business practices.
The latest version will always be available on this page, with the “Last updated” date shown at the top.
18. Contact us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
The People Puzzle Consulting LLC
Email: frederique.bonnet@pplpuzzle.com
Website: www.pplpuzzle.com
Location: United Arab Emirates